How can we help?

What to include

• Your iPhone or iPad model
• Your iOS or iPadOS version
• The PDFWelder version shown in Settings
• The tool you used and the steps that led to the issue
• What you expected and what happened instead

Purchases and PDFWelder PRO

PRO access is missing

Open the subscription screen in PDFWelder and choose Restore Purchases. Use the same Apple Account that made the purchase.

Manage or cancel a subscription

Subscriptions are managed by Apple. Open your subscriptions to review or cancel a plan.

Billing or refund questions

Apple handles billing and eligible refund requests. Visit Report a Problem for help.

Device requirements

PDFWelder supports iPhone and iPad with iOS or iPadOS 17 or later.

Translating extracted text

The Translate option in Extract Text requires iOS 18 or later. The first translation into a new language can take a moment while your device prepares that language.

Documents and privacy

PDFWelder processes document content on your device without uploading documents to a server.

Locked documents

You need the current password and permission to unlock or change the password of a protected PDF.

File recovery

Goudri does not keep copies of your documents, so Support cannot retrieve a deleted or lost file.